Shipping information


USA ONLY (contact for other destination points)
(Special shipping quote may be needed for Hawaii and Alaska)
Shipments addressed to continental United States, are shipped FedEx ground and
generally take between 4 to 9 business days to arrive.
Hawaii/Alaska shipments may be shipped FEDEX Expedited or YRC for larger
items and are subject to additional ship fees. Please email or call for a ship quote on
this service.
Sales tax for California shipments @ 8.75% are collected when placing your order
International Customers:  No
Expedited/Express Shipping:
These shipping services are available for an additional fee. Expedited is normally 2-3
days delivery time. Express is overnight. Email us with destination address for a ship
quote.
Large Truck Skid Shipping: (Products shipped by large truck will have the
Designation "LT" on the order form) this may also apply to orders involving a large
quantity of items.
Due to size, quantity, or weight restrictions some packages must be shipped by Large
Truck.
Delivery time for large truck shipping may range from 5 – 12 business days; a
tracking number will be emailed within 48 hours of shipping.
When large truck service is used to deliver an order, the carrier will contact the
customer directly to schedule a delivery time. Delivery must be taken within 48
hours of initial contact otherwise storage fees will apply. Freight deliveries are
scheduled on weekdays only.
When the driver arrives with the shipment it is the customers responsibility to assist
or make arrangements for another person to assist in offloading your shipment. (Most
shipments can be unloaded or “hand-bombed” directly off the back deck of the truck.)
If the customer unable to assist or requires lift-gate service the shipping company can
provide a lift-gate truck which will transport the packages, unassisted from the back
deck of the truck to the curbside for a $65.00 fee
If customer requires LIFT-GATE service, you will need to contact our office (403-
320-1271) before their shipment is scheduled to arrive. We will contact the freight
company and authorize them to provide a lift-gate truck to deliver the shipment. You
will then be billed $65.00 by All Things Cedar for the "Lift-Gate Service. The
dispatcher will contact customer directly by phone to set up a delivery date ~ at this
time they should confirm with the dispatcher that lift-gate service will be provided. **
NOTE** These same instructions will be emailed to you (dealer) directly in the event
large truck freight is required to deliver your customers order.
It is important to note that the driver is not responsible for unloading or moving
items into the yard, garage, or home, or up or down steps.
Large Truck Orders cannot be canceled after shipment. If a freight delivery is
refused, freight charges to and from the delivery address will be removed from the
refund balance.

**VERY IMPORTANT** It is customer’s responsibility to check that all
PACKAGES are accounted for and product and/or carton is free of damage before
signing delivery receipt - specific product damage must be notated. If inspection
cannot be done in a reasonable amount of time the customer must notate “SUBJECT
TO INSPECTION” before signing for the waybill. If concealed damage is
discovered, customer must notify All Things Cedar of specific damage within 24
hours. If the above notation or specific damage is not stated on the waybill, we will be
unable to replace or otherwise warranty the order.
Change of Address Fee: Please ensure that the shipping address that you provide
contains accurate information, including zip code and telephone number. In the event
a shipment is sent to an incorrect address due to an error at All Things Cedar, we
will have the shipment re-routed at our expense. However, if the address we received
on the order form is incorrect, then all fees billed by UPS for re-direction or re-
shipment of the package will be passed on to the drop-ship client. UPS charges
an address correction fee of $10.00 per package. If the shipment cannot be re-routed
and it lands back at our warehouse UPS charges a return shipping fee which is the
same as the original shipping fee.
PO Box and APO and FPO (Military Address):
If shipping to a P.O. Box address, the recipient’s telephone number must be included
on the label. Shipments addressed to a P.O. Box may be delayed and require an
address correction charge. Army Post Office (APO) and Fleet Post Office (FPO)
addresses are not accepted.
Ship Rates:
Shipping rates for continental North America are as posted for each item on the drop-
ship catalog page. Our ship rates are fixed per item for any destination in North
America and include all additional fuel surcharges. All Things Cedar is not
responsible for any state or federal tax, customs, brokerage, duties or other
government fees that may apply to the shipment, nor do we collect these fees for any
of the parties listed above. Orders of 8 or more items shipped to the same address
may be eligible for a shipping discount.
Please email us with the particulars of your order for a custom shipping quote.

Hours:

Monday thru Friday 9 to 5 PT

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Toll free: 1-888-488-4814

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